Privacy policy.

Magic Hands House Washing LLC (“Magic Hands House Washing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a quote, schedule a service, contact us, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide Directly

When you contact us, request a quote, schedule a service, or submit a form, we may collect:

  • Full name

  • Phone number

  • Email address

  • Property or service address

  • Billing or payment information

  • Details about the services you are requesting

  • Photos or other information you voluntarily provide about your property

  • Communications between you and Magic Hands House Washing

  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website or webpage

  • General website usage information

We may use cookies and similar technologies to help our website function properly, understand how visitors use our website, and improve our advertising and marketing efforts.

2. How We Use Your Information

Magic Hands House Washing may use the information we collect to:

  • Respond to inquiries and quote requests

  • Schedule and manage services

  • Communicate with customers

  • Provide requested services

  • Process payments

  • Send appointment confirmations and service-related communications

  • Send promotional offers or marketing communications when permitted by law

  • Improve our website, services, and customer experience

  • Understand website traffic and advertising performance

  • Prevent fraud, abuse, or unauthorized activity

  • Maintain business records

  • Comply with applicable laws and legal obligations

3. Phone Calls, Text Messages, and Communications

If you provide your phone number, you may receive calls or text messages from Magic Hands House Washing regarding your inquiry, quote, appointment, service, payment, or other business-related matters.

Where required by law, we will obtain appropriate consent before sending marketing text messages.

Message and data rates may apply. Message frequency may vary.

You may request to stop receiving marketing text messages by replying STOP to a marketing text message. You may also contact us directly to request that marketing communications be discontinued.

Opting out of marketing communications will not necessarily prevent us from contacting you about an existing appointment, service, transaction, payment, or other necessary business matter.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Remember certain preferences

  • Understand how visitors use our website

  • Measure website traffic

  • Improve website functionality

  • Measure advertising campaigns

  • Understand which marketing channels generate inquiries

Some third-party services used by our website or advertising providers may also use cookies or similar technologies.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functions.

5. Advertising and Analytics

We may use third-party advertising, analytics, and marketing services to help us understand website activity and measure the effectiveness of our advertising.

These services may include platforms such as Google, Meta/Facebook, or other advertising and analytics providers.

These companies may collect information about your interaction with our website or advertisements in accordance with their own privacy policies.

We do not sell your personal information simply because you visit our website or request a quote.

6. How We Share Information

We may share personal information when reasonably necessary to operate our business and provide services.

For example, information may be shared with:

  • Payment processors

  • Website hosting providers

  • Customer relationship management or scheduling platforms

  • Email, phone, or text communication providers

  • Advertising and analytics providers

  • Contractors or service providers assisting us with business operations

  • Professional advisors, when necessary

  • Government agencies or law enforcement when required by law

We do not sell your personal information for money.

We may disclose information when we reasonably believe disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers, employees, or others.

7. Payment Information

If you make a payment to Magic Hands House Washing, your payment information may be processed by a third-party payment processor.

We generally do not store complete credit or debit card numbers on our own systems when payment processing is handled by a third-party payment provider.

Payment providers may have their own privacy policies and security practices.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain business and transaction records

  • Respond to customer inquiries

  • Resolve disputes

  • Comply with legal, tax, accounting, insurance, or regulatory requirements

  • Protect our legal rights

  • Maintain appropriate business records

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is used or disclosed

Some rights may be subject to legal exceptions or limitations.

To make a privacy-related request, please contact us using the information provided below.

11. Children's Privacy

Our website and services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children under 16 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers, advertising platforms, or other websites.

Magic Hands House Washing is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

13. Business Communications and Marketing

If you voluntarily provide your email address or phone number, we may use that information to communicate with you about our services, promotions, seasonal offers, estimates, appointments, and other business-related information, subject to applicable law.

You may opt out of promotional emails by using the unsubscribe option included in the email or by contacting us directly.

14. Maryland and Other State Privacy Laws

Magic Hands House Washing LLC is based in Maryland and may provide services to customers in Maryland, Delaware, Virginia, and surrounding areas.

Depending on your state of residence and applicable law, you may have additional privacy rights.

We will handle valid privacy requests in accordance with applicable law.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be waived.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we may update the “Effective Date” at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Magic Hands House Washing LLC

Phone: 410-603-6465

Website: MagicHandsHousewash.com

Service Area: Maryland, Delaware, Virginia, and surrounding areas

Email: Info@Magichandshousewash.com